Privacy Policy
Last updated: August 9, 2025
We take your privacy seriously. This policy explains how we collect, use, and protect your information.
ChatAxis AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use our mobile application and related services (collectively, the "Services").
By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. Please read this Privacy Policy carefully before using our Services.
1. Information We Collect
1.1 Information You Provide
We collect information you directly provide to us, including:
- Account Information: Name and email address when you create an account via Google, Apple, or email verification
- Profile Information: Optional profile details you choose to provide
- User Content: Messages, prompts, and other content you input into the Services
- Communication: Information when you contact us for support or feedback
- Payment Information: Billing details processed through Apple's payment system
1.2 Information Collected Automatically
When you use our Services, we automatically collect certain information:
- Device Information: Device type, operating system, browser type, unique device identifiers
- Usage Data: How you interact with our Services, features used, session duration
- Log Data: IP address, access times, pages visited, app crashes
- Location Data: General location based on IP address (not precise location)
1.3 Information from Third Parties
We may receive information from third parties, including:
- Google and Apple when you sign in with their accounts
- Apple App Store when you download our app
- Analytics partners to improve our Services
- AI service providers that help power our Services
2. How We Use Your Information
We use your information for the following purposes:
2.1 Service Provision
- Provide and maintain our Services
- Process your requests and generate AI responses
- Manage your account and subscription
- Provide customer support
2.2 Service Improvement
- Analyze usage patterns to improve our Services
- Develop new features and functionality
- Conduct research and analytics
- Test and optimize user experience
2.3 Communication
- Send service-related notifications
- Respond to your inquiries and support requests
- Notify you of updates to our Services or policies
2.4 Legal and Security
- Comply with legal obligations
- Protect against fraud and abuse
- Enforce our Terms of Service
- Protect the rights and safety of users
3. How We Share Your Information
We do not sell your personal information.
We may share your information in the following circumstances:
3.1 Service Providers
We share information with trusted third parties who provide services on our behalf:
- AI and machine learning service providers
- Cloud hosting and storage providers
- Analytics and performance monitoring services
- Apple's payment processing system
- Customer support platforms
3.2 Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal process or government requests
- Enforce our Terms of Service
- Protect our rights, property, or safety
- Protect the rights, property, or safety of our users or others
3.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change in ownership.
4. Data Security and AI Processing Disclaimers
4.1 General Security Measures
We implement industry-standard security measures to protect your information:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication measures
- Employee training on data protection
- Incident response procedures
However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
4.2 AI Processing and Data Risks
AI DATA PROCESSING DISCLAIMERS
Your conversations and inputs are processed by AI systems. Please be aware of the following risks and limitations:
AI Processing Risks:
- Data Retention: AI systems may retain traces of your conversations for model improvement
- Third-Party AI: We use third-party AI providers who may process your data under their own policies
- Content Analysis: Your messages are analyzed by AI to generate responses
- Unintended Storage: AI systems may inadvertently store or remember personal information
- Cross-User Learning: AI models may learn from user interactions in aggregate
4.3 Sensitive Information Warning
DO NOT SHARE SENSITIVE INFORMATION: Avoid sharing passwords, social security numbers, financial account details, medical records, or other highly sensitive personal information in your conversations.
4.4 Data Processing Limitations
We cannot guarantee:
- Complete removal of your data from AI training systems
- Prevention of AI systems from referencing your conversations
- Full anonymization of your inputs in AI processing
- Control over how third-party AI providers handle your data
- Prevention of data exposure through AI model vulnerabilities
5. Data Retention
We retain your information for as long as necessary to:
- Provide our Services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Improve our Services
You can request deletion of your account and associated data at any time by contacting us.
6. Your Privacy Rights
Depending on your location, you may have the following rights:
6.1 General Rights
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your data in a portable format
- Restriction: Request restriction of processing
- Objection: Object to certain types of processing
6.2 California Residents (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act:
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt-out of the sale of personal information (we do not sell data)
- Right to non-discrimination for exercising privacy rights
6.3 European Residents (GDPR)
If you are in the European Economic Area, you have rights under the General Data Protection Regulation, including those listed above and the right to lodge a complaint with a supervisory authority.
To exercise your rights, please contact us at privacy@chatgptapp.store.
7. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place for such transfers.
8. Children's Privacy
Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly. For users under 18, parental consent may be required as per Apple's App Store guidelines.
9. AI Technology Risks and Limitations
IMPORTANT: AI PRIVACY AND SAFETY RISKS
Using AI chat services involves inherent risks that you should understand before using our Services.
9.1 Data Exposure Risks
By using our AI Services, you acknowledge the following risks:
- Conversation Leakage: AI systems may inadvertently reference your conversations in responses to other users
- Personal Information Exposure: AI may accidentally reveal personal details you've shared in previous conversations
- Pattern Recognition: AI systems may identify and expose patterns in your behavior or preferences
- Third-Party Access: AI service providers may have access to your conversations for system maintenance
- Data Breach Vulnerability: AI systems may be targets for hackers seeking conversational data
9.2 Content Generation Risks
AI-generated content may pose the following privacy and safety risks:
- Inappropriate Content: AI may generate offensive, discriminatory, or harmful content
- Misinformation: AI may create convincing but false information
- Privacy Violations: AI may suggest actions that violate others' privacy
- Legal Risks: AI-generated content may inadvertently violate laws or regulations
- Reputation Damage: Sharing AI content without review may harm your reputation
9.3 Behavioral and Psychological Risks
Extended use of AI chat services may involve:
- Over-Reliance: Becoming dependent on AI for decision-making or emotional support
- False Intimacy: Developing inappropriate emotional attachments to AI
- Privacy Erosion: Gradually sharing more personal information than intended
- Reality Distortion: Difficulty distinguishing AI responses from human advice
- Social Isolation: Preferring AI interaction over human relationships
PROTECTIVE MEASURES: To minimize risks, use AI services responsibly, avoid sharing sensitive information, verify important information independently, and maintain healthy boundaries between AI and human interactions.
10. Third-Party Services
Our Services may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to such third parties. We encourage you to review their privacy policies before providing any information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by:
- Posting the updated policy on our website
- Sending you an email notification
- Providing notice through our Services
Your continued use of our Services after changes become effective constitutes acceptance of the updated Privacy Policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Privacy
privacy@chatgptapp.store
Support
support@chatgptapp.store
Team
ChatAxis AI Privacy Team
We will respond to your inquiry within a reasonable timeframe, typically within 30 days.
Have Questions About Your Privacy?
Our team is here to help clarify any concerns you may have
Contact Our Privacy Team